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212, Samaan II,
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100 Feet Anand Nagar Rd,
Prahlad Nagar, Satellite,
Ahmedabad - 380015
Gujarat - India

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Office Location

Teachnoadviser Technologies Pvt. Ltd.
212, Samaan II,
Opp. Shell Petrol Pump,
100 Feet Anand Nagar Rd,
Prahlad Nagar, Satellite,
Ahmedabad - 380015
Gujarat - India

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Delivery Management

For a Delivery Management Module in both web and app for a salon or similar business, you'll want to integrate systems that efficiently manage deliveries (e.g., products sold, home service appointments, or other packages) while ensuring the customer receives their order or service on time. Below are the key modules you should consider for an effective Delivery Management System

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1. Order Management
Client-side
  • Place an Order: Clients can place orders for products (like hair care items) or book home services (e.g., hairstylist visiting the customer’s home).
  • Order Summary: Clients can review order details before confirmation, including the products or services ordered, delivery address, and total cost.
  • Order Tracking: Allow clients to track their order in real-time via the app or web.
Admin-side
  • Order Overview: Admins should be able to see all incoming orders, both products and service appointments, with statuses (pending, dispatched, delivered).
  • Order Modification: Admins can modify orders if needed (e.g., change delivery address, update product details).
  • Order History: A history of all past deliveries and orders, making it easy for the admin to monitor trends and customer preferences.

2. Delivery Scheduling
Client-side
  • Delivery Date and Time Selection: Clients can select a preferred delivery date and time slot for product deliveries or home service appointments.
  • Time Slot Availability: Display available time slots in real-time to avoid double bookings or scheduling conflicts.
  • Reminder Notifications: Clients should receive reminders of upcoming deliveries, whether for products or home services.
Admin-side
  • Manage Delivery Slots: Admins can control and update available delivery time slots for different regions or services.
  • Dynamic Scheduling: In case of delays, the system should allow rescheduling or reassigning a delivery time slot.
  • Bulk Scheduling: For promotions or events, the system should support scheduling multiple deliveries in a short window.

3. Driver/Delivery Person Management
Client-side
  • Driver Details: Clients should be able to see information about the delivery person (e.g., name, photo, vehicle info) when their order is out for delivery.
Admin-side
  • Driver Assignment: Admins can assign drivers or delivery personnel to specific orders based on their location, availability, or service area.
  • Driver Tracking: Track the location and status of drivers in real-time using GPS integration.
  • Driver Performance: Monitor the performance of delivery staff (e.g., on-time deliveries, customer ratings) to improve service quality.
  • Delivery Routes Optimization: The system can automatically optimize the routes for drivers, helping them deliver orders efficiently and reducing delivery times.

4. Geolocation & Tracking
Client-side
  • Real-Time Order Tracking: Allow customers to track their delivery status in real-time through a map (e.g., via Google Maps API).
  • Location Sharing: For home services, clients can share their live location for easier access and navigation for delivery professionals.
Admin-side
  • Delivery Location Pinning: Admins can confirm delivery addresses and pin exact locations on the map.
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  • Geofencing: Set geographic boundaries for delivery zones (e.g., certain areas within a city or region), and notify clients when they are within or outside the delivery area.
  • Route Optimization: Automatically optimize delivery routes based on traffic conditions, time, and location using tools like Google Maps or third-party logistics APIs.

5. Delivery Tracking & Notifications
Client-side
  • Notifications: Clients should receive notifications about the status of their delivery (e.g., dispatched, in transit, out for delivery, delivered).
  • Live Chat Support: Provide real-time communication with the delivery team in case of issues (e.g., delays, address clarifications).
Admin-side
  • Status Update Alerts: Admins can trigger automatic notifications or alerts when the delivery reaches a new status (e.g., on the way, delayed, or completed).
  • Manual Overrides: Admins can manually change delivery statuses if needed (e.g., product delivered, address issue).

6. Payment & Invoicing
Client-side
  • Delivery Charges: Clients should be informed of any delivery charges (if applicable), and the total cost should be clearly displayed before payment.
  •  
  • Cash on Delivery Option: Allow clients the option to pay upon delivery, if applicable.
  • Invoice Generation: After the delivery is complete, an invoice should be automatically generated and sent to the client’s email or available in the app.
  •  
Admin-side
  • Invoice Management: Admins can view, manage, and send invoices manually or automatically.
  • Payment Integration: Integrate payment gateways (like Stripe, PayPal) to process payments before or after the delivery, depending on the business model.
  • Refund Management: Handle refund requests for undelivered or incorrect orders and update the client accordingly.

7. Inventory Management (For Product Deliveries)
Client-side
  • Product Availability Check: Clients should be notified if the product they are ordering is in stock or if there are any delays.
Admin-side
  • Stock Levels & Alerts: The system should track stock levels in real-time and alert the admin when inventory is low.
  • Order Fulfilment: Ensure orders are fulfilled from available stock and notify if a product needs to be reordered or restocked.
  • Integration with POS/Inventory System: Sync delivery orders with your inventory system to manage stock levels more efficiently.

8. Returns & Exchanges
Client-side
  • Return Request: Clients can initiate a return or exchange request for products delivered.
  •  
  • Pick-up Request: Allow clients to schedule a pick-up for returns or exchanges through the app or web interface.
  •  
Admin-side
  • Return/Exchange Management: Track and manage return requests, initiating the necessary steps (e.g., scheduling a pickup or processing a refund).
  • Reverse Logistics: Admins can manage the process of product returns, coordinating with drivers for pickup and updating the stock levels.

9. Customer Support
Client-side
  • Support Chat: Clients should be able to contact customer support for delivery-related issues via live chat, email, or phone.
  • FAQ Section: Provide clients with a self-service option to find answers to common delivery questions (e.g., delays, address changes, delivery charges).
Admin-side
  • Ticketing System: Admins can manage customer inquiries or complaints related to delivery.
  • Delivery Issue Resolution: Admins should be able to handle delays, wrong deliveries, or missed appointments and resolve customer issues quickly.

10. Reporting & Analytics
Client-side
  • Delivery History: Clients should have access to a history of all their past deliveries, including dates, items delivered, and payment history.
  •  
  •  
Admin-side
  • Delivery Performance Analytics: Generate reports on delivery times, customer satisfaction, and driver performance.
  • Delivery Efficiency Metrics: Track key metrics like on-time deliveries, average delivery time, and missed deliveries.
  • Cost Analysis: Track delivery expenses, including fuel costs, labor, and packaging materials, and compare them against delivery revenue.

11. User Interface & User Experience (UI/UX)
Client-side
  • Easy-to-use Interface: The app or web platform should have an intuitive interface that allows clients to easily manage their deliveries.
  • Push Notifications: Ensure users are promptly updated about any changes or status updates regarding their delivery.
Admin-side
  • Dashboard: A real-time dashboard to monitor all ongoing deliveries, providing easy access to critical data for efficient decision-making.
  •  
  • Mobile-Friendly Admin Interface: Ensure the admin platform is mobile-responsive, so that staff can manage deliveries while on the go.

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TechnoAdviser Technologies Pvt. Ltd.
212, Samaan II,
Opp. Shell Petrol Pump,
100 Feet Anand Nagar Rd,
Prahlad Nagar, Satellite,
Ahmedabad - 380015
Gujarat - India

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